Heres a though for managers, leaders, and supervisors on how to handle defensive responses from individuals. Dont assume they are defensive and avoid accusatory language, instead ask open-ended questions to help the person open up. Disagreements as an opportunity for further discussion. Let me know your own strategies for managing defensive behavior.
00:00 Introduction to Handling Defensive People
00:16 Understanding Defensive Behavior
00:55 Strategies for Responding to Defensive People
01:13 Inviting Feedback and Closing Remarks
