WEBVTT
00:00:00.000 --> 00:00:10.080
I mean, ain't that one of the maybe fun things and also super irritating things about construction that we get to contend with every possible variation that exists?
00:00:10.240 --> 00:00:16.480
Whether like anything in all of the above can just come in and kick your plan right in the face.
00:00:21.280 --> 00:00:24.640
What is going on, LM family back again?
00:00:24.800 --> 00:00:27.519
I know we've been off the air with the interviews.
00:00:27.600 --> 00:00:31.359
I've been slacking, but we're getting back on track.
00:00:31.600 --> 00:00:41.840
And I have a super awesome individual that has, I don't know if he just popped up in my world here and within the last, we'll say, three, six months.
00:00:42.000 --> 00:00:45.200
But it's clear that he ain't joking and he's out here to make a difference.
00:00:45.359 --> 00:00:48.479
He's a project director, been in construction for a long time.
00:00:48.640 --> 00:00:50.000
He is an old dog.
00:00:50.079 --> 00:00:54.799
And if you don't know about the old dogs, we're going to learn a little bit about the old dogs.
00:00:55.119 --> 00:01:00.479
And he in my book qualifies as a construction influencer.
00:01:00.640 --> 00:01:02.799
His name is Mike Chiles.
00:01:02.960 --> 00:01:09.760
And I want to be clear when I say construction influencer, I'm not talking about somebody that creates content about construction.
00:01:10.159 --> 00:01:18.079
I'm talking about somebody that is committed to leaving the industry better than they found it and is taking active steps to make that happen.
00:01:18.159 --> 00:01:23.439
So I'm excited to learn more from him and introduce you to Mr.
00:01:23.680 --> 00:01:24.319
Mike.
00:01:24.640 --> 00:01:40.480
Now, if this is your first time here, you are listening to the Learnings and Missteps podcast, where you get to meet amazing human beings just like you that are sharing their gifts and talents to leave this world better than they found it.
00:01:40.799 --> 00:01:45.920
I am Jesse, your selfish servant, and we are about to get to know Mr.
00:01:46.159 --> 00:01:47.439
Mike, chili child.
00:01:47.680 --> 00:01:47.920
Mr.
00:01:48.000 --> 00:01:49.840
Mike, what's going on, my friend?
00:01:50.079 --> 00:01:51.840
How are you, Jesse?
00:01:52.159 --> 00:01:53.519
Great to be here.
00:01:53.840 --> 00:01:54.799
Yeah, man.
00:01:55.040 --> 00:01:56.079
I love the bag.
00:01:56.159 --> 00:01:58.480
Like you're out on the job side, chilling.
00:01:58.560 --> 00:01:59.280
What's the weather like?
00:01:59.439 --> 00:02:00.640
You're in Kansas City, right?
00:02:00.799 --> 00:02:05.200
I'm gonna say probably like 30-ish today, probably.
00:02:05.920 --> 00:02:06.159
Okay.
00:02:06.400 --> 00:02:07.920
Still some snow on the ground.
00:02:08.000 --> 00:02:09.360
It's been a little cold.
00:02:09.680 --> 00:02:10.240
Ooh.
00:02:11.120 --> 00:02:12.159
Catch you guys off guard.
00:02:12.240 --> 00:02:15.680
I mean, is it colder than normal or no, it's not.
00:02:15.840 --> 00:02:18.400
But you know, the weather in Missouri goes back and forth.
00:02:18.479 --> 00:02:23.840
So you'll have you'll have 60 degree weather, and then a week later you'll have like negative 10 weather.
00:02:24.159 --> 00:02:26.080
It's it's always kind of back and forth.
00:02:26.159 --> 00:02:34.319
So it definitely can impact your construction flow a little bit, but people do a good job of adapting, overcoming, and you don't know what you're gonna get.
00:02:34.479 --> 00:02:35.919
So you just make the best of it.
00:02:36.080 --> 00:02:36.400
Yeah.
00:02:36.639 --> 00:02:53.280
I mean, ain't that one of the maybe fun things and also super irritating things about construction that we get to contend with every possible variation that exists, whether like anything in all of the above can just come in and kick your plan right in the face.
00:02:54.319 --> 00:02:55.120
Absolutely.
00:02:55.360 --> 00:02:56.240
Absolutely.
00:02:56.479 --> 00:03:00.560
So, first question: What is a project director?
00:03:00.800 --> 00:03:01.360
Nobody knows.
00:03:01.439 --> 00:03:02.240
No, I'm just kidding.
00:03:03.360 --> 00:03:08.560
So, so the project director would be you have the senior management level, right?
00:03:08.639 --> 00:03:10.879
And then you have the project executive level.
00:03:10.960 --> 00:03:17.199
So that so of the project executive level, you would have the project director and you'd have the GM.
00:03:17.280 --> 00:03:24.159
So at J E Dunn, the the general manager is the vice president, very outward focused, looking for clients.
00:03:24.400 --> 00:03:31.599
Clients community also have the builder also have they're in charge of their projects as the project executive, and they run those.
00:03:31.680 --> 00:03:41.039
And then, you know, you have the project director role would be more probably down and in, less of the outward focus and more of the down and in focus.
00:03:41.120 --> 00:03:56.639
So when you have really large jobs or complicated projects, or could be several projects, but more of that down and in focus where you're you're training developing, probably going to be more site visibility and those kind of things on the director side.
00:03:56.719 --> 00:03:58.400
So that's what I do for Jay Dunn.
00:03:58.800 --> 00:04:02.159
And I'm on right now for a large project at at J Dunn.
00:04:02.479 --> 00:04:03.120
10 4.
00:04:03.199 --> 00:04:10.400
And I imagine you have some maybe significant amount of responsibility dealing with client relationship.
00:04:10.639 --> 00:04:11.280
Yes.
00:04:11.520 --> 00:04:17.839
Definitely, uh definitely get to deal with the I would say I'm I'm an escalation level, right?
00:04:17.920 --> 00:04:21.680
So the day-to-day getting things done, everything's going well.
00:04:21.839 --> 00:04:25.120
I'm I'm probably not hearing too much about that.
00:04:25.519 --> 00:04:28.959
But if there's escalations, we're definitely involved in those.
00:04:29.120 --> 00:04:38.720
And so my relationship, like I get to say hi or talk through a few things, but then if I'm called to the meeting, it's probably because it's something we need to solve, right?
00:04:38.800 --> 00:04:39.680
At a higher level.
00:04:39.920 --> 00:04:41.040
So yeah.
00:04:41.600 --> 00:04:42.560
And that's tough.
00:04:42.720 --> 00:04:56.240
I I will tell you, like, when you grow up and you're on, say you're running a project and you are the PM, or even if you have a small team, you know, I had a smaller team on my last projects and they were they were pretty complicated.
00:04:56.319 --> 00:05:02.560
And I was a senior PM role at that time, and I was very involved in day-to-day stuff, right?
00:05:02.639 --> 00:05:07.199
And uh, and then when I came here and had a bigger team, these people are like, hey, I want to do that.
00:05:07.360 --> 00:05:08.959
That's my I want to learn that stuff.
00:05:09.120 --> 00:05:21.519
And it is hard for me to, you know, take a step back and trust people a little bit to kind of let them go through and learn all that because I want to dive in and go solve the problem because I have fun doing it, right?
00:05:21.680 --> 00:05:26.639
So that's one of the I guess we'll go right into a learning or a misstep there.
00:05:26.800 --> 00:05:30.639
I came in hot ready to dive in and get stuff done because that's what I was doing on my last job.
00:05:30.720 --> 00:05:32.879
And these guys are like, no, I want to do that stuff.
00:05:33.040 --> 00:05:34.480
I don't need you around right now.
00:05:34.560 --> 00:05:38.560
You go like, you know, let me do my thing and I'll call you if I need you.
00:05:38.720 --> 00:05:54.959
And I love that part with the team, but it's how do you get that balance of making sure things are going right and you're getting the operational excellence that you want, but also giving people a little space to try things and learn things on their own because that's how you truly learn, right?
00:05:55.120 --> 00:05:56.560
That's how you know it.
00:05:56.800 --> 00:06:00.079
So that was a good balance I had to learn at the beginning of this current job.
00:06:00.319 --> 00:06:10.399
So is it kind of like, oh, what do I do with my hands now that other people were taking some of the work that you're like, hell yeah, let me put my head down and bang out this stuff?
00:06:10.720 --> 00:06:17.839
Yeah, going from a smaller team to a bigger team and having people hungry and wanting to do things, right?
00:06:18.000 --> 00:06:29.279
So, how do you spread that out with the team where you let the team still push themselves and grow in what they want to grow in so that they can get to the next levels and they can start managing people?
00:06:29.600 --> 00:06:31.759
That's all that's all stuff I had to learn.
00:06:31.839 --> 00:06:50.399
I mean, it was timely that the the Max Story 5 levels of leadership popped in at that time and there was that free training offer because that kind of helped give me some insight on you know those different levels of where I should be as a director, helping teach people to train people, right?
00:06:51.279 --> 00:06:56.879
Necessarily going, having that that group go do train people to do the things.
00:06:57.120 --> 00:07:03.920
I have people now that that want to teach people how to do the things, and I need to teach the people that teach the people to do things, right?
00:07:04.000 --> 00:07:19.360
So that's a different thing to learn because you do have to give people space there, and that's something that's really hard for some people at those higher levels because you know, honestly, it is fun to get in and grind through things sometimes.
00:07:19.600 --> 00:07:21.920
And we've talked about sometimes, you know.
00:07:22.000 --> 00:07:27.360
I got people that are in the senior PM leadership role now, and they're they're kind of learning that too.
00:07:27.439 --> 00:07:33.279
Of they got PMs that want to go do the spreadsheets and dive into things, and they're like, we don't need you to do that.
00:07:33.360 --> 00:07:44.879
And and so you're training the senior PMs to go train, let let them try it, let them figure out their own brand and and and work on that stuff, and then you've got to be there as a resource.
00:07:45.040 --> 00:07:51.920
But if you feel the itch, you're just like, I want to dive in and just go tell your team, hey, can I go help you with this little thing over here?
00:07:52.079 --> 00:07:55.920
So that because I just need to, I still need it, man.
00:07:56.000 --> 00:07:58.240
I just need a hit every now and then, right?
00:07:58.560 --> 00:08:03.279
And yeah, as long as everyone's aligned that you just want to do that, cool.
00:08:03.519 --> 00:08:12.720
But what we don't do is communicate that, well, we'll get in it because we have a need to go still feel relevant and need it, and then we'll we'll have people mad at us, right?
00:08:12.800 --> 00:08:14.480
Thinking that we don't trust them to do it.
00:08:14.560 --> 00:08:21.199
And it and really it's if you sit back and reflect, it's really just no, I just want to do it because it's fine, right?
00:08:21.759 --> 00:08:24.560
Not because I don't trust you, I just need I want to do something.
00:08:24.720 --> 00:08:28.560
So that communication, that setup is is really key.
00:08:28.720 --> 00:08:30.560
That alignment is so big.
00:08:30.800 --> 00:08:40.240
Yeah, no, I mean it kind of reminds me of I know for me when I went from installer to foreman, it was the work, like I had a lot of stuff to learn, right?
00:08:40.399 --> 00:08:45.120
Like communication, talking to people, not cussing the GC out all the time, right?
00:08:45.360 --> 00:08:52.960
There were things, some basic things, but the biggest thing that I struggled with the most was the feedback loop.
00:08:53.279 --> 00:08:53.440
Right?
00:08:53.600 --> 00:08:59.679
When I was an installer, I could every hour I could turn around and see how much my effort produced.
00:08:59.840 --> 00:09:02.159
Like I could see the fruits of my labor.
00:09:02.480 --> 00:09:05.279
Then I was a foreman and it wasn't like that anymore.
00:09:05.440 --> 00:09:13.679
Like it took days, like I had to reconcile that the planning, the coordination, the ordering of material, staging, all of that.
00:09:14.320 --> 00:09:16.240
And that's invisible.
00:09:16.320 --> 00:09:17.360
You can't really see that.
00:09:17.440 --> 00:09:26.159
But the result of the guys being productive and staying on task, that was the feedback loop, but it was longer, and so it was very, very difficult.
00:09:26.240 --> 00:09:27.919
And I still tried to install stuff.
00:09:28.080 --> 00:09:29.440
I had one guy, Robert.
00:09:29.600 --> 00:09:33.279
I was worried, I took on this little, just a single little bathroom.
00:09:33.360 --> 00:09:38.320
It was a water closet and a lavatory, and it was an MOB, renovate, finish out.
00:09:38.480 --> 00:09:40.639
Anyways, I said, I'm gonna do that rough in.
00:09:40.799 --> 00:09:42.080
Robert closed me aside.
00:09:42.159 --> 00:09:42.879
He said, Hey man, come here.
00:09:43.039 --> 00:09:43.840
Let me check, check this out.
00:09:43.919 --> 00:09:45.840
And he showed me, I was like, damn, that looks like crap.
00:09:46.000 --> 00:09:50.240
Like the plumbing, it was just horribly done, ink, loose ends everywhere.
00:09:50.480 --> 00:09:51.840
And I said, Who the hell did that?
00:09:51.919 --> 00:09:55.200
He's like, Jesse, you and you've been working on it for two weeks.
00:09:55.440 --> 00:09:58.720
It's a maybe a two-day job, maybe.
00:09:59.679 --> 00:10:02.879
And I said, Oh, he says, Stop doing that.
00:10:03.039 --> 00:10:04.639
He was my play, like my lead plumber.
00:10:04.720 --> 00:10:06.000
He's like, dude, stop doing that.
00:10:06.159 --> 00:10:10.240
Just get us the material, get us all the stuff we need, get everybody out of our way.
00:10:10.399 --> 00:10:12.879
Do you keep playing around with that, and and it's a waste of time.
00:10:12.960 --> 00:10:13.919
We're gonna have to fix it.
00:10:14.000 --> 00:10:15.519
I'm like, God damn it.
00:10:15.679 --> 00:10:19.279
And so that was like the point where I said, Okay, I need to shift gears.
00:10:19.360 --> 00:10:27.519
But, anyways, whole point, like you said, it was tough shifting that feed the dopamine source, right?
00:10:27.840 --> 00:10:36.559
From the fruits of our labor to actually developing people, and when it comes to developing people, it's a whole different game, right?
00:10:36.639 --> 00:10:38.639
Because you don't see the instant results.
00:10:38.720 --> 00:10:46.639
Sometimes you don't see them for two or three years, you feel like you're wasted your time, and then somebody just finally it all comes together and they click.
00:10:47.200 --> 00:10:53.440
Now, I've worked around a lot of executives, senior leaders, and this all the sort.
00:10:54.000 --> 00:11:05.039
And I hear this all the time train your replacement, I'm training my replacement, which I think I understand and accept the idea.
00:11:05.440 --> 00:11:11.919
Except when I ask them how are you training your replacement, they have no answer.
00:11:12.559 --> 00:11:13.840
What do you think about that?
00:11:14.480 --> 00:11:18.720
Oh, so do I have an answer to that?
00:11:18.879 --> 00:11:28.879
I think I think a lot of that is you are going to start people managing a process, right?
00:11:29.919 --> 00:11:36.000
And then as they go ace process, you're gonna give them more and more process, right?
00:11:36.159 --> 00:11:41.519
And then then there will come a time where they can just manage that that whole system, right?
00:11:41.600 --> 00:11:45.039
And then they can start teaching people how to do the processes.
00:11:45.200 --> 00:11:53.200
And honestly, they have they have a lot of say on, I mean, here's the thing, leadership is influence, right?
00:11:53.440 --> 00:11:53.919
Oh yeah.
00:11:54.080 --> 00:12:05.519
So so regardless of those titles, you can start to see who your hungry people are, who who are gonna influence job sites, who and people are going to go to who gives them the answers, right?
00:12:05.600 --> 00:12:06.000
Yes.
00:12:06.240 --> 00:12:10.480
So so you start to see, are these people hungry?
00:12:10.639 --> 00:12:11.440
Do they want more?
00:12:11.600 --> 00:12:25.120
And then you you give them more, and you got to kind of always keep you wanna keep reinforcing them to do a great job at what their role is, but then you also want to get them out of their comfort zone a little bit, right?
00:12:25.279 --> 00:12:25.440
Yeah.
00:12:25.600 --> 00:12:28.080
You want to continue to push them and guide them.
00:12:28.159 --> 00:12:38.960
Now, the training and replacement is important because we we don't get to grow if if if people don't make room for us to grow into, right?
00:12:39.279 --> 00:12:43.519
So we have to, and this is what we were talking about earlier, a little bit.
00:12:43.679 --> 00:12:54.799
Like, I may be able to go effectively do something, but as as much as I could do that, I need to go train the other person to do that.
00:12:56.320 --> 00:12:59.519
We're gonna do the LM Family Member shout out.
00:12:59.759 --> 00:13:00.480
So here we go.
00:13:00.559 --> 00:13:01.600
This one goes to Mr.
00:13:01.759 --> 00:13:03.039
Gary Martinez.
00:13:03.120 --> 00:13:09.440
Up and if folks, if y'all don't know Gary, hopefully you don't, because if you want dirt on me, Gary's got it.
00:13:09.679 --> 00:13:14.080
But he was in a recent time management workshop we did, and he left me this review.
00:13:14.240 --> 00:13:21.279
He says, Jesse is always very spirited and honest, makes you think and helps put things into perspective.
00:13:21.440 --> 00:13:28.480
His training is very well thought out, and Jesse makes sure you have an understanding of all the information.
00:13:29.120 --> 00:13:31.519
Oh, brother Gary, thank you, man.
00:13:31.600 --> 00:13:34.960
I love what back in the day, Gary, I think, was an apprentice.
00:13:35.120 --> 00:13:39.039
I was maybe a foreman or a superintendent, so that's a long, long, long time ago.
00:13:39.200 --> 00:13:41.440
So, like, for real, for real, he's got the dirt.
00:13:41.759 --> 00:13:48.799
For the rest of you family members out there, you take the time to leave a comment, leave a review, do a share, all of the things.
00:13:48.960 --> 00:13:50.480
I super, super appreciate it.
00:13:50.559 --> 00:13:54.480
And it gives me an excuse to shout you out in the future.
00:13:56.240 --> 00:14:02.080
And that's not me saying, Go do it what I do, checkbox this, checkbox this.
00:14:02.159 --> 00:14:05.279
That's you saying, This is what I want done.
00:14:05.519 --> 00:14:09.039
And you got to kind of let them live in the messy a little bit, right?
00:14:09.120 --> 00:14:14.639
You got to kind of let them the master spreadsheet that we came up with and made our lives so much easier.
00:14:14.799 --> 00:14:23.360
It's cool that people get to benefit from that, but we also need that person to go make the messy, take that messy thing and make their own master awesome spreadsheet.
00:14:23.440 --> 00:14:25.919
That's honestly, it's probably gonna be better than ours anyway, right?
00:14:26.000 --> 00:14:26.480
Right, right.
00:14:26.639 --> 00:14:35.440
So so that but but we have to give people that time to go try those experiments a little bit and time to go learn how to manage people.
00:14:35.600 --> 00:14:38.960
And then we got to be there as a backstop one.
00:14:39.039 --> 00:14:41.840
We we don't want to get them, we gotta be a backstop and help them.
00:14:41.919 --> 00:14:47.759
We got to show them we got their back and that we're letting them we're letting them learn to be successful there.
00:14:47.919 --> 00:14:56.559
But when we give them that safe zone, we got to let them try and we gotta let them mess up a couple of times, and and we gotta be there to just guide them through that.
00:14:56.720 --> 00:15:11.039
And and I I think you just know that's hard to answer because I think there are people you just know, like I know who could replace me on my job site now, but it's because I've watched them, they I've watched them learn, I've watched them grow.
00:15:11.200 --> 00:15:13.440
Could they do it when they jumped on the job site?
00:15:13.600 --> 00:15:20.639
No, but now that we've been going through the stuff for a year and we've been learning the team and the team's been working up in different roles.
00:15:20.879 --> 00:15:28.639
Do do you there becomes that time where you can naturally see them wanting to step into more, and you just gotta give them that rope, right?
00:15:28.720 --> 00:15:33.279
You just gotta let them step into more, and you're there to guide them.
00:15:33.519 --> 00:15:36.480
But I call it that exit the spotlight, right?
00:15:36.559 --> 00:15:51.200
You kind of it's like that home reception picture where you kind of like sinks into the bushes back into the bushes a little bit, kind of like just like you're you got it all set up, you're running a few meetings, and then you see people starting to kind of take in and lead lead at those meetings.
00:15:51.519 --> 00:15:54.399
Let them lead it, see what happens, right?
00:15:54.480 --> 00:16:03.200
And it's that it's that kind of thing that you'll see them start to step up and you'll see them get hungry for that, and you just gotta give them that, let them let them have it.
00:16:03.279 --> 00:16:08.639
Yes, and then uh then it's not scary to go get them working you out of a job, right?
00:16:08.720 --> 00:16:09.919
Because you've seen them do it.
00:16:10.000 --> 00:16:14.720
And you know, there's another thing where it's you got to do the job before you get the title, right?
00:16:14.799 --> 00:16:24.480
And there's that, there's that, that's another thing that that people see too, and you gotta show that you can do it right before they're gonna say, okay, now you can do it, right?
00:16:24.639 --> 00:16:27.519
I mean, I'm sure it's the same on the trade side with working in a foreman.
00:16:27.679 --> 00:16:43.840
Like, oh yeah, they can see naturally that people are coming to you for answers, they can see that you're organized and you got your stuff figured out and you know the plan, and they're that they're gonna be like, okay, let's let Jesse run the next what look at or the safety talk, right?
00:16:44.080 --> 00:16:47.360
And it's you slowly give them more and see how they do.
00:16:47.679 --> 00:17:07.039
Yeah, I love it because what you said, you give them a process at a time so they can demonstrate competency and then you let them have it, and then you expand their comfort zone and let them give them some responsibility of people and be the backstop so that they can learn their way, right?
00:17:08.000 --> 00:17:12.960
I think there's tremendous value in letting people learn through the struggle.
00:17:13.119 --> 00:17:15.200
I think the struggle is where the learning happens.
00:17:15.440 --> 00:17:16.160
Absolutely.
00:17:16.400 --> 00:17:27.920
So you have a method, and I applaud you, and of course, that's why we connect, but I've heard so many people in your position say, Oh, I'm training my replacement, and they can't even articulate what you just articulated.
00:17:28.000 --> 00:17:30.000
And I've watched them, you know what they do?
00:17:30.240 --> 00:17:35.920
They throw people in the deep end, and if they don't figure it out, they say it's a talent problem.
00:17:36.880 --> 00:17:40.240
And if they do figure it out, they say, I'm a great trainer.
00:17:40.880 --> 00:17:41.920
That's bullshit.
00:17:42.079 --> 00:17:46.880
That is false, poor, weak leadership.
00:17:47.119 --> 00:17:54.880
And so, folks out there, LM family, you've got a director and executive, and they're doing some of the things that Mike just described.
00:17:55.200 --> 00:17:57.599
Thank your lucky stars, because they ain't all like that.
00:17:57.680 --> 00:18:00.079
A lot of them just it's a sink or swim deal.
00:18:00.240 --> 00:18:06.559
And that's not that's taxing on the human being, on the individual, and it's expensive for the company.
00:18:06.640 --> 00:18:07.759
I mean, you pointed out, right?
00:18:07.839 --> 00:18:13.759
I was I was a the reason I got selected to be a foreman is because I was a really good installer.
00:18:13.920 --> 00:18:17.279
I was fast, I didn't make a lot of mistakes because I was really good at math.
00:18:17.359 --> 00:18:18.720
I'm super competitive.
00:18:18.960 --> 00:18:24.559
And they said, hey, he has a plan, he's working this way, he does his work, he's organizing all those things.
00:18:24.640 --> 00:18:26.160
Let's make him a foreman.
00:18:26.480 --> 00:18:34.880
The problem with that was now I'm responsible for people, and I had no interest at all about other human beings.
00:18:35.039 --> 00:18:37.200
The only one I cared about was me.
00:18:37.839 --> 00:18:47.440
So it took me a while, and by while I mean a couple years, maybe a few years, to start treating, learn figuring out how to develop people.
00:18:48.240 --> 00:19:02.000
I think I know that's a huge mistake, and it's not just in our industry, it's everywhere where we we have systems that help people develop the skills and competencies on doing and managing things.
00:19:02.400 --> 00:19:13.599
And because they're good at that, we then throw them into this role of managing and leading people, but we don't do and there's no system to help them build that skill set.
00:19:13.839 --> 00:19:18.000
Have you seen is that just Texas or does that happen over in in your the show?
00:19:18.960 --> 00:19:22.960
You're hitting you're hitting so many chili buttons right now, dude.
00:19:23.279 --> 00:19:24.079
Oh man.
00:19:24.480 --> 00:19:27.839
So I'm gonna tell you this.
00:19:28.079 --> 00:19:38.480
First off, I'll go to I'll have a little sympathy for those people, those leaders, because there is this that there's truth to systems, not people, right?
00:19:39.119 --> 00:19:46.000
And so these people that aren't leading well, they're a product of the race, right?
00:19:46.079 --> 00:19:50.960
So they're probably throwing people in the deep end because they were thrown in the deep end and they just don't figure it out.
00:19:51.119 --> 00:19:54.880
But that doesn't mean that it's right, it's just what they knew, right?
00:19:55.119 --> 00:20:02.720
And so people hire Max says people hire for competency and they fire for character.
00:20:03.039 --> 00:20:16.559
And this is gonna here's the thing why do people follow someone 87 based off character, who they are, and 13 based off competency, what they know, right?
00:20:17.279 --> 00:20:38.880
So we we see we can measure the competency, so we're comfortable rewarding the competency and saying we're gonna be in charge now of the of people, but we we as companies are not training the character piece enough, and character can be taught, absolutely, character absolutely can be taught.
00:20:39.039 --> 00:20:44.720
No one is just you are who you are, everyone can learn, everyone can get better, and that growth mindset, Pete.